Question 1

How do I order a photo canvas through the Canwallo app?

Accepted Answer

Download the Canwallo app from Google Play (App Store coming soon), pick a photo from your gallery or shoot one in the app, choose a canvas size, select a pickup point, and pay online. The whole process takes a minute.

Question 2

What canvas sizes do you offer?

Accepted Answer

We offer several photo canvas formats — from smaller sizes that work great as a gift to large-format wall pieces. Exact sizes and prices are shown directly in the Canwallo app once you've picked a photo.

Question 3

How much does a photo canvas cost?

Accepted Answer

The price depends on the canvas size you choose. The current price list is available in the Canwallo app. Shipping is added at checkout based on the destination.

Question 4

What resolution does my photo need for a quality canvas print?

Accepted Answer

You don't need to worry about resolution — the Canwallo app automatically checks the quality of your photo before you place the order. If the resolution isn't enough for the chosen format, AI upscaling intelligently improves it. The service is completely free.

Question 5

What is the canvas frame made of?

Accepted Answer

The canvas is stretched on a stretcher bar made of solid Czech pine. The solid wood guarantees shape stability and a long life on your wall. The finished canvas is ready to hang straight out of the box.

Question 6

How do you print the photos onto canvas?

Accepted Answer

We use eco-solvent printing, which delivers rich colours, fine detail, and high durability. Unlike traditional solvent printing, it has no strong odour and is suitable for indoor use without special ventilation.

Question 7

How long does production and delivery take?

Accepted Answer

Each canvas is made by hand, typically within a few business days of receiving the order. The finished canvas is shipped via our delivery partner.

Question 8

Does a photo canvas make a good gift?

Accepted Answer

Absolutely. A canvas from your own photo makes an original and personal gift for a birthday, Christmas, anniversary, or even a new baby. Every canvas is a one-off, made to order.

Question 9

Can I order a canvas from a phone photo?

Accepted Answer

Yes — Canwallo is built specifically for ordering from your phone. Photos from modern phones have enough resolution for a quality canvas print. And if they don't, AI upscaling takes care of the rest.

Question 10

How do I file a complaint about my canvas?

Accepted Answer

If there's a defect caused by production or shipping, contact info@canwallo.cz with a photo of the defect and your order number. We'll resolve the complaint within 30 days. Canvases come with a statutory 24-month warranty.

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